Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped.
If we experience a high volume of orders or delays due to stock availability, we will notify you promptly via email.
Shipping Times
- UK Deliveries: Estimated delivery within 3–5 business days after dispatch.
- Europe: Estimated delivery within 5–10 business days after dispatch.
- International: Estimated delivery within 7–14 business days after dispatch.
Please note that these are estimated times and may vary due to courier delays, customs clearance, or unforeseen circumstances beyond our control.
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
International shipping costs vary depending on destination and weight. Customers are responsible for any customs duties, taxes, or import fees that may apply.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing a tracking number. Tracking information may take up to 24–48 hours to become active.
Delivery Issues
If your package has not arrived within the expected timeframe, please check the tracking link first. If there are no updates or you believe your order may be lost, contact our support team at [insert email address] within 14 days of the expected delivery date.
Incorrect Address
It is the customer’s responsibility to ensure the shipping address provided at checkout is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Damaged or Missing Items
Please inspect your order upon arrival. If you receive a defective or damaged item, or if something is missing, contact us immediately at [insert email address] with your order number and photos of the issue so we can resolve it promptly.
Pre-Orders and Backorders
If an item is on pre-order or backorder, we will notify you by email with an estimated shipping date. Your order will be shipped as soon as the product becomes available.
Changes to This Policy
We reserve the right to update or modify these Delivery Terms at any time without prior notice. Any changes will be posted on this page with an updated revision date.
