{"id":18,"date":"2025-10-10T01:41:59","date_gmt":"2025-10-10T00:41:59","guid":{"rendered":"https:\/\/552london.com\/?page_id=18"},"modified":"2025-10-14T00:46:10","modified_gmt":"2025-10-13T23:46:10","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/552london.com\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\"><strong>No Returns or Exchanges Policy<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">For hygiene and safety reasons related to COVID-19 and other potential viruses,&nbsp;<strong>552 London operates a strict no-return, no-exchange policy<\/strong>&nbsp;on all clothing and accessory items once they have been delivered.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This policy ensures the safety of our customers and staff, as we cannot guarantee that returned goods have not been exposed to contaminants.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Defective or Damaged Items<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We take great care to ensure all products are inspected before dispatch.<br>If your item arrives&nbsp;<strong>damaged, faulty, or incorrect<\/strong>, please contact us&nbsp;<strong>within 48 hours of delivery<\/strong>&nbsp;at&nbsp;<strong><a>cs@552London.com<\/a><\/strong>&nbsp;with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number<\/li>\n\n\n\n<li>Photos of the issue and packaging<\/li>\n\n\n\n<li>A brief description of the problem<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If the defect is verified, we will offer a&nbsp;<strong>replacement<\/strong>&nbsp;or&nbsp;<strong>refund<\/strong>&nbsp;at our discretion.<br>Please note that the item must remain&nbsp;<strong>unworn and unused<\/strong>, and all&nbsp;<strong>tags and packaging<\/strong>&nbsp;must still be intact.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Custom &amp; Personalised Products<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">All&nbsp;<strong>customised or personalised items<\/strong>&nbsp;are&nbsp;<strong>non-refundable and non-returnable<\/strong>&nbsp;under all circumstances, except where the product is found to be defective upon arrival.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Refunds for Faulty Goods Only<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds are only issued for&nbsp;<strong>faulty or incorrect items<\/strong>.<br>Approved refunds will be processed to the&nbsp;<strong>original method of payment<\/strong>&nbsp;within&nbsp;<strong>10 working days<\/strong>&nbsp;of confirmation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Contact Us<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">For any issue with your order, please contact our customer service team at:<br>\ud83d\udce7&nbsp;<strong><a>cs@552London.com<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>No Returns or Exchanges Policy For hygiene and safety reasons related to COVID-19 and other potential viruses,&nbsp;552 London operates a strict no-return, no-exchange policy&nbsp;on all clothing and accessory items once they have been delivered. This policy ensures the safety of our customers and staff, as we cannot guarantee that returned goods have not been exposed [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-18","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/552london.com\/index.php\/wp-json\/wp\/v2\/pages\/18","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/552london.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/552london.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/552london.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/552london.com\/index.php\/wp-json\/wp\/v2\/comments?post=18"}],"version-history":[{"count":2,"href":"https:\/\/552london.com\/index.php\/wp-json\/wp\/v2\/pages\/18\/revisions"}],"predecessor-version":[{"id":999,"href":"https:\/\/552london.com\/index.php\/wp-json\/wp\/v2\/pages\/18\/revisions\/999"}],"wp:attachment":[{"href":"https:\/\/552london.com\/index.php\/wp-json\/wp\/v2\/media?parent=18"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}