Last updated: 13/10/25
Thank you for shopping with 552 London. Please read the following shipping terms and conditions carefully before placing your order. By purchasing from our website, you agree to these terms.
1. Order Processing Time
- All orders are processed within 3–5 business days after payment has been received.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Once your order has been shipped, you will receive a confirmation email with tracking information.
2. Shipping Times
Estimated delivery times depend on your location and chosen shipping method:
- United Kingdom: 2–5 business days after dispatch
- Europe: 5–10 business days after dispatch
- Rest of the World: 7–21 business days after dispatch
Please note: delivery times are estimates and may vary due to postal delays, customs inspections, or factors outside our control.
3. Shipping Rates
Shipping costs are calculated at checkout and depend on your delivery address, order weight, and courier service.
We occasionally offer free shipping promotions, which will be clearly stated on our website or social media channels.
4. Tracking & Delivery
- Once shipped, all customers will receive an email containing their tracking number and courier link.
- Please ensure your delivery details are correct at the time of purchase. We cannot be held responsible for parcels sent to incorrect addresses entered by the customer.
- If your tracking shows “Delivered” but you have not received your parcel, please contact the courier directly before reaching out to us.
5. Customs, Duties & Taxes (International Orders)
- International orders may be subject to customs duties, import taxes, and clearance fees once the shipment reaches your destination country.
- These charges are not included in our product or shipping prices and are the customer’s responsibility.
- Customs policies vary by country, so please contact your local customs office for further information.
6. Shipping Restrictions
- We currently ship worldwide, except to countries restricted by UK export regulations or international sanctions.
- Some items may have specific shipping limitations due to material or size restrictions.
7. Lost or Damaged Parcels
- If your order arrives damaged, please contact us within 48 hours of receipt with photos of the damage.
- If your parcel is lost in transit, we will liaise with the courier to investigate.
- Replacement or refund decisions will be made after the courier’s investigation is complete.
8. Delays & Force Majeure
We are not responsible for delays caused by:
- Strikes, natural disasters, pandemics, or courier disruptions
- Customs processing delays
- Inaccurate shipping details provided by the customer
9. Order Tracking & Updates
You can track your order anytime using the tracking number provided in your confirmation email.
For questions or updates, please contact our Customer Support Team at cs@552london.com.
10. Contact Information
For shipping or delivery inquiries, please contact:
📧 cs@552london.com
📍 552 London / Spy-da Music Group
